Shipping policy
Velora Pets – Shipping Policy
Last updated: August 2026
Introduction
At Velora Pets, we understand that receiving your orders quickly and in perfect condition is just as important as the quality of our products. This Shipping Policy explains how we handle delivery, from order processing to your doorstep.
We offer free international shipping on all orders to supported countries, with no minimum purchase required.
Countries We Ship To
Australia: All states and territories, including metropolitan, regional, and most remote areas.
International: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States.
Order Processing Times
- Orders processed within 1–3 business days (Monday to Friday)
- Orders placed before 2:00 PM AEST typically processed within 2 business days
- Processing begins once payment is confirmed
Estimated Delivery Times
| Country | Estimated Delivery |
|---|---|
| Australia | 8–14 business days |
| United States | 7–15 business days |
| United Kingdom | 7–15 business days |
| Canada | 7–15 business days |
| New Zealand | 7–15 business days |
| Germany, France, Spain | 8–16 business days |
| All other EU countries | 10–18 business days |
Delivery times are estimates and may vary due to customs, local courier delays, or high-demand periods.
Shipping Costs
Free shipping on all orders to all supported countries. No minimum purchase required. All prices already include shipping — no additional fees at checkout.
Order Tracking
Once your order ships, you will receive an email with tracking details. Tracking activates within 24–48 hours. For international orders, updates may take up to 5 business days. If there is no update for 5 or more business days, please contact us immediately.
Customs and Import Duties
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in product prices or shipping costs.
Lost or Damaged Packages
- Lost: If your package is confirmed lost by the carrier, please contact us and we will investigate and communicate the available resolution.
- Damaged: Inspect your package upon delivery. Contact us within 7 days of delivery with photos for prompt resolution
Contact
Velora Pets Email: support@shopvelorapets.com
When contacting us, please include:
- Order number
- Tracking number (if available)
- Clear description of your request
We aim to respond to all shipping inquiries within 1 business day.
Note: This shipping policy may change. Please check the most current version on our website before placing your order.